Food supplement · Not a medicine · Sold by DUARTE RAFAEL RATO LIMA, Elvas, Portugal

Privacy Policy

Last updated:

DUARTE RAFAEL RATO LIMA ("we", "us", "our") operates the website at duarterafaelratolima.pt and sells Nerova Restore food supplement. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal data in the following ways:

  • Order form: When you submit an order request, we collect your name and phone number for the purpose of confirming and fulfilling your order.
  • Contact form: When you contact us, we collect your name, email address, and the content of your message.
  • Cookies and analytics: Subject to your consent, we may collect data about your visit via cookies (see Section 11 and our Cookie Policy).
  • Automatically collected data: IP address, browser type, referring page, and pages visited, collected for security and operational purposes.

2. How We Use Your Information

  • To confirm and fulfil your order (call-back, delivery arrangement)
  • To respond to your enquiries
  • To improve website performance (with consent, via analytics)
  • To deliver relevant advertising (with consent, via marketing cookies)
  • To comply with legal obligations

3. Legal Basis for Processing (UK GDPR Article 6)

  • Contract performance (Art. 6(1)(b)): Processing your order details to fulfil the contract.
  • Legitimate interests (Art. 6(1)(f)): Website security and fraud prevention.
  • Consent (Art. 6(1)(a)): Analytics and marketing cookies, where you have given consent via the cookie banner.
  • Legal obligation (Art. 6(1)(c)): Retaining records as required by law.

4. Sharing Your Information

We do not sell your personal data. We may share data with:

  • Delivery partners and couriers, for the purpose of delivering your order
  • Google LLC, via Google Analytics and Google Ads (subject to your cookie consent)
  • Payment processors if required by law enforcement or court order

Where data is transferred outside the UK, appropriate safeguards are in place.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Object to processing based on legitimate interests
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or by post at: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

To exercise your rights, contact us at [email protected].

7. International Data Transfers

Some of our third-party service providers operate outside the UK. Where this occurs, we ensure that appropriate safeguards - such as UK adequacy regulations or Standard Contractual Clauses - are in place.

8. Retention Periods

Order data is retained for up to 6 years in line with UK commercial law requirements. Contact form submissions are retained for up to 12 months. Cookie data retention periods are described in our Cookie Policy.

9. Children's Privacy

This website and product are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

10. Third-Party Services

This website may use the following third-party services, subject to your consent:

  • Google Ads Conversion Tracking: Collects data on ad interactions and purchases to measure campaign effectiveness.
  • Google Ads Remarketing: Allows us to show ads to previous visitors.
  • Google Analytics: Collects anonymised data about site usage.
  • Google Maps: Used on the contact page to display our location via an embedded map. Google's privacy policy applies.

All of the above are governed by Consent Mode v2; no marketing or analytics data is collected until you provide consent.

11. Cookies

We use cookies for essential site functionality and, with your consent, for analytics and marketing. Full details are in our Cookie Policy. You may update your preferences at any time via the cookie settings panel.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact

DUARTE RAFAEL RATO LIMA
Lg. de Machado, nº 8, Elvas, 5310-232, Portugal
Email: [email protected]
Telephone: +44 20 3948 7261